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Types of Shipping Services FAQ

What is door-to-door auto transport?

Door-to-door auto transport means that the carrier will pick up or deliver your car directly to your location (and not to a terminal). The pick-up or delivery area may be your home or another location of your choice.

You and the carrier can agree on another location nearby (a large parking lot, an open space area etc.). A good time to do this is when the driver or his dispatcher contacts you before pick-up or delivery. This usually happens within 24 hours before the event.

How can I track my vehicle while in transit?

You can get updates on the location of your vehicle by calling us or emailing us during business hours between 9:00 am and 5:00 pm.

What is the difference between open and enclosed transport?

Open auto transport carriers are the most common and popular type of vehicle transportation you will see you will see on the road. The trucks are typically 70 to 80 feet long and can move between 7 and 10 vehicles at the same time. The trailer on which the cars are loaded does not have any sides or a roof.
 
Enclosed carriers can typically haul only 6 vehicles or less, which is one reason why enclosed transport is more expensive and exclusively for luxury cars. Enclosed shipping provides maximum security for your vehicle, with the fully enclosed trailer offering protection from weather and road debris. Enclosed transport trailers cannot load as many vehicles as open transport carriers; therefore, delivery service is expected to be a little slower and requires more advanced notice for enclosed transport. The enclosed delivery method is also more expensive but is well worth the investment, especially if your car has unique delivery needs.

What methods of car shipping services does Zip Auto Shipping offer?

We proudly offer:
 
Auto Transport
Door to Door Service
Open Car Transport
Enclosed Auto Transport
Expedited Car Shipping
Military Car Shipping
Snowbirds Car Shipping
Exotic Car Transport
Corporate Car Relocation
Motorcycle Transport
College Car Transport

Can I ship a modified or oversized vehicle?

Yes, we base our initial quotes on the factory version of your vehicle.  For a more accurate quote, we need to know more details about your vehicle.

Can I ship furniture in my car?

We don’t allow for you to have any kind furniture or hazardous items in the car during transport. These goods will not be insured and auto transport carriers are not licensed to transport household goods.

Can I ship a boat?

Yes, please call for more information.

Can I ship a motorcycle?

Yes, we can arrange motorcycles and scooters to get shipped. Contact us for a personalized quote.

Can I ship a vehicle with low ground clearance?

Moving a car with low ground clearance, is definitely possible, as long as the vehicle clears at least 4.5 inches. If not, it would need to be shipped on an enclosed transport equipped with a lift gate. Low clearance vehicles run the risk of being damaged on open trailer ramps.  By any means, give us a call to discuss your specific circumstances for an accurate quote.

Can I ship a vehicle with a lift kit, oversize tires, or a roof rack?

Modifications greatly impact the way we load your vehicle as well as how we load the other vehicles in our containers. Please let us know if your vehicle includes roof racks, moose bumpers, hi-top conversions, cages, etc. It is likely that based on your modification, you will be charged the rate above the standard rate for your vehicle. If your vehicle is a sedan you will be charged the SUV rate, if your vehicle is an SUV or truck you will be charged the oversize rate. See below for examples of conversions that will affect your price. All original quotes are based on vehicles with no extra modifications to them. Oversized vehicles include any lift kits, dual rear wheels, oversize tires and roof racks as well as any other oversize modifications. Special equipment may be required and additional fees may apply. An oversize vehicle must be declared at the time the order is placed.

Can I ship a golf cart?

Yes. Please call for a customized quote.

Can I ship an RV or Trailer?

Yes we can ship RV’s and Trailers. Please call for a customized quote.

Can I ship an ATV?

Yes we provide ATV transport. Most recommended transportation for ATV’s is through enclosed transportation. Please contact us for a more accurate quote.

Can I ship a car from an auto auction?

Yes, we provide safe and reliable auto transport for auctions so that your vehicle will get to the auction in the condition it left. All we need are the certain requirements to release a vehicle and we’ll get all the necessary details from you at the time of booking.

Can you ship my car internationally?

Yes, please call for more information.

Can I ship a car to or from a U.S. port?

We cannot fulfill the entire shipment to or from and international destination but we can take it to or from a U.S. Port.

Do we offer terminal-to terminal shipping?

Unfortunately we do not offer, terminal to terminal shipping. Most time’s it is not necessary to use a terminal when shipping your car. Most shipments are and can be door to door service. The shipments that require an auto shipping terminal are those shipments that begin or end in locations like, New York City, downtown San Francisco, or any place that will not allow 80 foot long auto transport carriers.

Can I ship a car that doesn’t run?

Yes. If your car is not operational, we can arrange and assign your shipment for you. All we require is that you fill out your car transport quote form that you designate that your car is “not running”. – Any vehicle that cannot be driven effectively and safely is considered a non-running car. This can mean that your vehicle will start up and still be considered non-running in terms of an auto shipper. If it can’t be loaded onto the truck, container, or ship that it will be transported in, it’s considered inoperable. In many cases, the inoperable vehicles we ship for customers are classic vehicles that are being worked on, or have been recently purchased from a seller in another state.

Insurance and Personal Items FAQ

Can I ship personal items in my car?

We would prefer that the car is completely empty because by overloading a vehicle, you may jeopardize the carrier’s required weight limits, but we do allow you to add up to 100lbs?, at no additional cost. We would prefer for items to be in trunk. If you have more than 100lbs you run the risk of the driver requesting more money on your load, they will request it before it is loaded so you can decide if it is beneficial economically for you or not.

Is my vehicle insured during transport?

Your vehicle is insured under Inland Marine Cargo Insurance. This insurance policy protects goods while in transit on land. It is an outgrowth of the Ocean Marine insurance, and it compensates for losses and damages to the objects being moved.

Are personal items in the car insured?

Our carrier’s cargo insurance does not cover personal items inside the car.

What do I do if my car is damaged during transport?

If your vehicle experiences any kind of damage during transit, please proceed with the following steps:
 
1) Note damages on the Bill of Lading/Vehicle Condition report.
 
Note all damages very clearly, using a thorough description on the Bill of Landing Report. Be sure that the driver understands that the damage was not present pre-delivery. You will sign the bill of lading and the driver will as well, so that you are both acknowledging the damage’s presence and the true condition of the vehicle at the time of delivery.  Once documented get a copy from the driver.
 
2) Take pictures of the damage (on-site if possible)
 
3)  Obtain at least two estimates. When this is completed submit estimates and original photos to the carrier who shipped your car, attention CLAIMS. We will help in any way possible to facilitate the process but it is the carrier who will honor or deny the claim.
 
If you believe that your vehicle has been damaged during its shipment, the first thing you should do is call the police.
 
 
We allow up to 30 days for you to file a claim. If you don’t contact the company within 30 days, they may not be able to hold the carrier responsible for the damage.  – Rephrase it somehow

Do I have to pay a deductible?

No, you don’t have to pay a deductible. Your car is fully insured by each of our carriers. All carriers have a deductible (just like you have on your insurance policy).

Does my vehicle need to be insured to ship it?

No. It is recommended but not required. If you are shipping a vehicle you already own for example, then the standard insurance cover you already have in place will not cover it during shipment.